Returns and exchange

• We offer a 2-day exchange policy from the date of delivery. 

• If you are not fully satisfied with your purchase, we offer:

• Exchange, or

• Store Credit

• To request an exchange, please email us at bijoi.connect@gmail.com along with your order ID and product images.

• Refunds are only applicable for defective or incorrectly delivered items.

• Cash on Delivery (COD) is available on orders.

Return Request Guidelines

• Return requests must be raised within 24 hours of receiving the order.

• In case of a damaged package, please share:

• An unboxing video, and

• Images of the damaged item along with your return request at: bijoi.connect@gmail.com

Important Note

Each BIJOI product is handcrafted by skilled artisans, weavers, and embroiderers using traditional techniques. Minor variations in weaving, texture, or embroidery are natural and add to the authenticity and uniqueness of the product. These should not be considered defects.

Eligibility for Returns

To be eligible for a return or exchange, the item must be:

• Unused and in original condition

• With all tags intact

• In its original packaging

Refund Process (If Applicable)

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 3 business days from approval.