Returns and exchange

  • We offer a 2-day exchange policy from the date of delivery. 

  • If you are not fully satisfied with your purchase, we offer:

    • Exchange, or

    • Store Credit

  • To request an exchange, please email us at bijoi.connect@gmail.com along with your order ID and product images.

  • Refunds are only applicable for defective or incorrectly delivered items.

  • Cash on Delivery (COD) is available on orders.

Return Request Guidelines

  • Return requests must be raised within 24 hours of receiving the order.

  • In case of a damaged package, please share:

    • An unboxing video, and

    • Images of the damaged item along with your return request at: bijoi.connect@gmail.com

Important Note

Each BIJOI product is handcrafted by skilled artisans, weavers, and embroiderers using traditional techniques. Minor variations in weaving, texture, or embroidery are natural and add to the authenticity and uniqueness of the product. These should not be considered defects.

Eligibility for Returns

To be eligible for a return or exchange, the item must be:

  • Unused and in original condition

  • With all tags intact

  • In its original packaging

Refund Process (If Applicable)

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 3 business days from approval.

Before it reaches you, it begins here 🧡

Before it reaches you, it begins here
Before it reaches you, it begins here

"BIJOI was never built on a business plan. It was built over years of travelling through India's villages, sitting with artisans in their homes, listening to stories over cups of chai, and slowly realising that the greatest part of our craft heritage isn't the textiles themselves, it's the people who have quietly kept them alive for generations."

HARDI SHAH
FOUNDER AND DIRECTOR
Hardi Shah, Founder and Director of Bijoi
Founder's note - Bijoi

Founder's note

When I look back now, I don't remember how many kilometres I travelled.

I remember names. I remember laughter.
I remember sitting cross-legged on workshop floors.
I remember being welcomed into homes by people who had only just met me.
I remember leaving every village feeling like I had received far more than I had come looking for.

BIJOI exists because of those people. I've simply tried to honour their work with the care and respect it deserves.

The artisans gave BIJOI its heart. I've spent the last few years giving that heart a place to be seen, understood, and appreciated.

I hope every BIJOI piece reminds you that the most beautiful things are still made by human hands.

Somewhere in India, someone has spent years learning to make what you've chosen. I hope that thought stays with you.

If you've found your way here, Thank you, from my heart to yours. It means more than I can put into words.